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Privacy policy

Privacy notice

AtButcher Residential we’re committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Butcher Residential or use our website www.butcherez.co.uk.

Butcher Residential has a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at penistone@butcherez.co.uk or Butcher Residential, 2 Crown House, Shrewsbury Road, Penistone, S36 6DY.

AboutButcher Residential

Butcher Residentialis a trading name of Butcher Residential Limited whose registered number is 06924072 and Butcher Residential (Denby Dale) Limited whose registered number is 09784209. The registered office of both companies is Britannic House, Regent Street, Barnsley S70 2EQ..

How we use your information

This privacy notice tells you what to expect when Butcher Residential collects personal information. It applies to information we collect about:

  • People who use our website
  • People who contact us via social media
  • People who contact us via Rightmove, Zoopla & other property portals
  • People who sell a property through us or ask us to value their property with a view to selling it (Vendors/Prospective Vendors)
  • People who buy a property through us or contact us for property details/viewing a property for sale (Purchasers/Prospective Purchasers)
  • People who let a property through us or ask us to value their property with a view to letting it (Landlords/Prospective Landlords)
  • People who rent a property through us or contact us for property details/viewing a property for rent (Tenants/Prospective Tenants)
  • Job applicants and current and former employees

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.

Visitors to our website

When someone visits www.butcherez.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Butcher Residential

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy http://www.butcherez.co.uk/pages/cookies.

Instant online valuation tool

This is provided by Homeflow – please see below for their privacy policy.

People who use our LiveChat service

We use a third party provider, Click4Assistance, to supply and support our LiveChat service, which we use to handle customer enquiries in real time. If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organisations.

You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.

Provision & maintenance of the website

Butcher Residential uses a third party, Homeflow, to provide & maintain the website. Homeflow’s privacy policy can be found here: http://www.homeflow.co.uk/privacy-policy/

People who contact us via Rightmove, Zoopla and other property portals

The main property portal information is as follows:

www.rightmove.co.uk/this-site/privacy-policy.htm

https://www.zoopla.co.uk/privacy/

People who contact us via social media

We use a third party provider, Hootsuite to manage our social media interactions.

If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

We use a third party provider, Fresh Marketing Solutions Limited, to undertake some of our social media activities. Their privacy policy can be found here:

http://www.freshmktsolutions.co.uk/privacy-policy/

E-newsletter

We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp privacy notice https://mailchimp.com/legal/privacy/

People who enquires about selling or sells a property through us (Vendors/Prospective Vendors)

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested. See also details on Rightmove and Zoopla’s use of data:

www.rightmove.co.uk/this-site/privacy-policy.htm & https://www.zoopla.co.uk/privacy/

If someone who is selling their property through Butcher Residential is also intending to purchase a property, they will be asked whether they would like to receive our e-newsletter with details of properties that are new to the market or receive details of properties that fit their search criteria. When people opt in to these services, they can opt out at any time and are given an easy way of doing this.

When an offer has been accepted on the vendors’ property, we may pass their details to surveyors who are acting on behalf of the prospective purchasers. The choice of surveyor is made by the purchasers.

If we are asked to recommend a solicitor to act on the vendors’ behalf we would pass details to Move with us who will forward the information to solicitors on their panel. Move with us’s privacy policy can be viewed here: https://www.movewithus.co.uk/privacy-policy/

People who let a property through us (Landlords)

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes.

From time to time we are required by HMRC to provide details of all landlords’ transactions over a tax year. Details of HMRC’s privacy policy can be found here: https://www.gov.uk/help/privacy-policy

During the time that Butcher Residential is managing a property, it is usually necessary for routine maintenance work, repairs and gas safety checks to be undertaken by contractors. Contractors have given undertakings that any contact information will be used solely for the purpose of contacting the Landlord and will then be deleted from their records.

People who enquire about a property for sale through us or who buy a property through us (Purchasers/Prospective Purchasers)

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, when someone contacts us to view a property, we will ask whether they would like information on other properties that fit their search criteria, or whether they would like to receive our e-newsletter. When people opt in to these services, they can opt out at any time and are given an easy way of doing this.

Part of our service to property vendors is to undertake the financial qualification of prospective purchasers. In order to do this we hold the details of the people making the offer and, where appropriate, pass their details to a third party, Mortgage Advice Bureau, who work closely with Butcher Residential and assist in the financial qualification process. MAB’s privacy policy can been seen here: https://www.mortgageadvicebureau.com/privacy-policy

If we are asked to recommend a solicitor to act on the vendors’ behalf we would pass details to Move with us who will forward the information to solicitors on their panel. Move with us’s privacy policy can be viewed here: https://www.movewithus.co.uk/privacy-policy/

People who rent a property through us (Tenants)

We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, when someone contacts us to view a property, we will ask whether they would like information on other properties that fit their search criteria. When people opt in to this service, they can opt out at any time and are given an easy way of doing this.

When people apply to rent a property through Butcher Residential, the applicants’ details are passed to a third party, Home Let, who undertake the application process. Details of Home Let’s privacy policy can be seen here: https://homelet.co.uk

During the term of a tenancy, it is usually necessary for routine maintenance work, repairs and gas safety checks to be undertaken by contractors. Contractors have given undertakings that any contact information will be used solely for the purpose of contacting the tenant and will then be deleted from their records.

Job applicants, current and former Butcher Residential employees

Butcher Residential is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at the address below.

What will we do with the information you provide to us?

All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

What information do we ask for, and why?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t.

Application stage

We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our senior management team will have access to all of this information.

Interview

We might ask you to attend an interview at which information will be generated by you and by us. For example, you might complete a written test or we might take interview notes. This information is held by Butcher Residential.

Conditional offer

If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer.

You will therefore be required to provide:

  • Proof of your identity – you will be asked to attend our office with original documents, we will take copies.
  • Proof of your qualifications – you will be asked to attend our office with original documents, we will take copies.
  • You will be asked to complete a criminal records declaration to declare any unspent convictions.
  • We will contact your referees, using the details you provide in your application, directly to obtain references
  • We will also ask you to complete a questionnaire about your health. This is to establish your fitness to work. This is done through Quest Consulting (see below)

If we make a final offer, we will also ask you for the following:

  • Bank details – to process salary payments
  • Emergency contact details – so we know who to contact in case you have an emergency at work

Quest Consulting

If we make a formal offer of employment to you, some of your personnel records will be held by Quest Consulting who provide HR support to Butcher Residential.

Here is a link to their Privacy notice www.questconsultingservices.co.uk

BHP

If you are employed by Butcher Residential, relevant details about you will be provided to BHP Payroll who provide payroll services to the company. This will include your name, bank details, address, date of birth, National Insurance Number and salary. All interactions related to salary calculations and information are undertaken via Pay Dashboard which is password protected.

Workplace Pension

Likewise, your details will be provided to The People’s Pension & NEST who are the administrators of Butcher Residential’s Workplace pensions. You will be auto-enrolled into the pension scheme and details provided to the pension administrators will be your name, date of birth, National Insurance number and salary.

Your rights

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.

You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Complaints or queries

Butcher Residential tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Butcher Residential’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, you can contact us at the address below

Access to personal information

Butcher Residential tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to Butcher Residential for any personal information we may hold you need to put the request in writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting penistone@butcherez.co.uk or see address below.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with other relevant bodies.

Opting out and unsubscribing from marketing messages

All our marketing communications contain an easy way to opt out from receiving future messages, such as a link through which you can unsubscribe

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 25 May 2018.

How to contact us

If you want to request information about our privacy policy you can email penistone@butcherez.co.uk or write to:

Anne Butcher, Director
Butcher Residential
2 Crown House, Shrewsbury Road
Penistone S36 6DY